By Ev Bogue - November 21st 2014
Over the past year I've figured out the best way to deal with people is to always reply to their emails.
This wasn't always true for me. I used to get so many emails I couldn't even think about replying to them. I also thought that 'going silent' on certain types of people (trolls, psychopaths, shitheads) was the best way to deal with them.
This, I've discovered, is almost always a mistake for me.
So I've started replying to every email I receive from a real human.
This rule I've made for myself applies to the first email I receive from a person. If there's a natural end the conversation, of course I'll end the conversation. Sometimes it might take me a day or two to think about what I should say in response. Sometimes I say 'I have no idea how to respond to this email.' Sometimes I say something in response that the person doesn't want to hear at all.
There are a few reasons why I think it's important to always respond to every incoming email.
Let me take a minute to talk about The Shop Keeper's window.
You go to buy chorizo at your local meat market. The shop keeper isn't there at the usual time. He doesn't leave a note in the window. What are you going to think?
"Maybe he's sick. Or dead. Or perhaps he's given up selling Chorizo."
If he'd left a sign, everything would be much easier.
"Gone fishin' in Puerto Vallarta, be back tomorrow."
Isn't that a better message in the shop kepper's window? Now there's no room for speculation. Your brain will be at ease. Everything is right in the universe.
And that folks is why I reply to every email. Even if you don't want to hear what I said back to you.